FAQ

When can I expect my order?

Delivery times vary depending on location. Please refer to our Shipping & Delivery page for all information on delivery times.

Do you do refunds or exchanges?

Yes we do! You are welcome to take your items into your closest Kidstuff store and our friendly team members will be able to assist you with your return or exchange. For more information, please refer to our Returns & Exchange page or contact us at online@kidstuff.com.au if you need further assistance.

Tracking Orders

Upon placing your order, you will receive a confirmation email. Once your order has been dispatched from our Warehouse you will receive an email with your unique tracking number so you know where exactly your order is! You can also find your tracking id by logging into your Account online.

How long does it take to process an order?

See our Shipping & Delivery page for more information on expected delivery times. If you place an order during a weekend, your order will be processed the following business day. Please allow for extra processing time during sale or busy periods such as Christmas. To see the status of your order log in online and you will see your order status under your account.

Our order statuses:

Awaiting Payment means your order is received and we are awaiting payment confirmation.

Awaiting Fulfillment means your order has been sent to our warehouse team who will process your order.

Awaiting Shipment means our warehouse team have packaged your delivery and is awaiting collection from our AusPost provider.

Shipped means your order has left our warehouse with AusPost and is on its way to you.

Completed means the order has been delivered to you.

Do I need to create an account to make purchases online?

No, you can checkout with Kidstuff as a guest. To save your details for future purchases and to be able to see your order status you can register with us.

Can I change my billing/shipping address?

Unfortunately, orders are unable to be changed or cancelled once you complete a purchase. However, you can reach out to our team and we are more than happy to assist you with this!

Can you gift wrap my order?

Kidstuff offers a premium gift wrapping service for $4.95 per gift including a personalised gift tag. Our packing team is happy to gift wrap to your specifications, and write your message on an age appropriate gift tag. Please write any instructions for our packing team when select your gift wrapping while in your cart.

We offer gift wrapping on most items, with the exception of some larger items, and those that are delivered directly from the supplier. If an item can’t be gift wrapped, it’s clearly labeled in the item description. If you’re ordering a larger item please read the product description carefully before placing your order to avoid disappointment.

*During certain sale events gift wrapping will not be available online due to high volumes.

Coupon / Promo Codes

If you have a Kidstuff coupon or promo code you can apply this at the cart checkout page and press 'apply'. All coupon codes have an expiration date, and if that date has passed, it is no longer valid. Please check the original email sent to you for the valid dates, or contact our Customer Service Team to clarify for you.

How do I order?

Simply select the products you like, personalise them and add them to the cart. Next click Checkout and follow the  steps to finalise your payment and submit your order. Easy!