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Returns & Exchanges

PAYMENT

Kidstuff accepts Afterpay , Visa, Mastercard and PayPal. All prices are quoted in Australian Dollars and include GST.

EXCHANGE

Instore & Online 

We will offer an exchange on any full priced item.  The item must be unopened and unused in its original packaging and must be within 28 days of receipt of your delivery or In-store purchase. Valid proof of purchase is required for all exchanges.

If you experience problems with your goods or order then please contact customer service at online@kidstuff.com.au or call 1300 57 88 33.

Specially ordered large items (ie an item we do not keep stock of and where we raise an order direct to you from a supplier), except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.

REFUNDS

Instore Refund

We will accept a refund for any full priced product returned within the 28 day return period . For change of mind items we will offer an exchange or store credit upon return of the item.  The item must be unopened and unused in its original packaging and be within 28 days of receipt of your purchase. Valid proof of purchase is required.

Online Refund

All Online returns please contact customer service at online@kidstuff.com.au or call 1300 57 88 33 to request a refund and be advised on next steps.

Instructions will only be given by the customer service team for Online refunds.  No refund will be given In-store for any Online purchase. All payments are refunded by the same payment method items are purchased through Online portals.

STORE CREDIT

Your Kidstuff Credit,

  • will be activated within 24hrs of issuing;
  • is valid for 6 months from date of creation;
  • is non-transferable and may not be returned or redeemed for cash; 
  • cannot be used to purchase Gift Vouchers; and
  • can be used in any Kidstuff Store.

CUSTOMER CARE

Call 1300 57 88 33 to speak with customer service or email online@kidstuff.com.au