Returns & Exchanges
Kidstuff accepts Visa, Mastercard and PayPal. All prices are quoted in Australian Dollars and include GST.
If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Valid proof of purchase is required.
If you experience problems with your goods or order then please contact customer service at firstname.lastname@example.org or call 1300 57 88 33.
Special ordered large items (ie an item we do not keep stock of and where we raise an order direct to you from a supplier), except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.
We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a letter indicating the problem with the item, and supply a copy of the online delivery note, tax invoice or packing slip.