Australia Post Updates

We at Kidstuff take the health and wellbeing of our staff and customers seriously and are doing what we can to ensure we are maintaining the safety standards being advised by the relevant organisations and government bodies to protect the spread and infection of COVID-19. We also recognise that after your online order leaves our warehouse it is in the hands of Australia Post, which is why we're sharing with you the updates we receive from them to ensure your safety and that of their people is also considered.

If you would like further information in relation to their service, please visit their website here for greater details.

 

MONDAY 16 MARCH 2020

Further changes to our delivery and collection process due to the increasing impact of coronavirus 

Following our email on Friday 13 March 2020, we have implemented additional measures with our delivery drivers, posties and Post Office staff for delivery or collection of parcels.

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

Kind regards, 

Australia Post 

 

FRIDAY 13 MARCH 2020

We've made some changes to our delivery process due to the increasing impact of coronavirus 

The health and safety of our people and customers in the communities in which we operate is our priority.

We have now implemented additional measures with our delivery drivers and posties when delivering parcels.

To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.

If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.

We will not be asking for a signature on delivery in these cases and our driver will sign on their behalf and take a photograph of delivery.

As we work through the implications of this virus, we wanted you to consider proactively waiving the signature on delivery requirement to make life easier on our drivers and posties.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

Kind regards,

Australia Post